FAQs

PLACING AN ORDER

Navigate to the page for the product you wish to purchase. Then, select the variation option if the product has one (for example, 1-user, 5-user, etc.), click the 'Add to Cart' button.

When you click an 'Add to Cart' button, the item will be added to your shopping cart. (You can always remove it later). From here, you can continue to shop, adding more products to your cart until you've found everything you need.

During the checkout process, you'll be asked for your credit card information. All credit information is passed in a secure environment using Secure Encryption Technology. When your order has been processed, you will receive an email confirmation of what you purchased, along with serial number and download information (if applicable).

How To Download

When you have finished shopping and have gone through the shopping cart proceedure, you will end up at a Thank You screen that summarizes what you have purchased. There, you'll see a "Download" button next to each piece of software scheduled for electronic delivery. Click the button to begin the download. It is important to download the product immediately as you cannot go back to this page after you leave it. Once you click the download button, your computer will ask you where you want to place your .exe file. Be sure to write the location down so you'll know where to look once the file is on your computer. Once the .exe file is on your computer, simply double clicking on it will begin the installation process.

Serial Numbers

Some programs require that you enter a serial number the first time that you run the program. It is very important that you safeguard each serial number. Some software companies require the number in order to obtain technical support. The serial number may be needed to activate your product once it is installed. If this is the case, your product's installation procedure will provide the instructions that you need. Serial numbers for download products are included in your confirmation email. Serial numbers for shipped products are either in your confirmation email or they are attached to the package.

WARRANTIES & RETURNS

Please visit our terms and conditions page for more information